FAQs
Most frequent questions and answers
We are open and running 24/7, 365 days a year.
We always recommend customers to secure their parking space ahead of time with a reservation.
Shuttles run 24/7 every 15 minutes to and from the airport.
If you are several hours late when returning to pick up your car, our billing policies will apply the daily rate for every new 24-hour window that your stay overlaps. This reflects our industry-standard 24-hour billing cycle.
Reservations with us guarantee you a spot to park. This reservation is refundable up to the start date and time of the reservation. Reservation is non-refundable after the start date and time. We hold that spot open for you and your car. You have until the start of your reservation to cancel. If you do not show up, we have held the spot for you and you have taken away our opportunity to sell the spot to other persons. Once that time has passed you forfeit your payment.
